Import · Export · Customs Clearance YOUR CARGO. CLEARED FAST. ZERO HASSLE.

Air freight customs clearance: 18–36 hours from aircraft landing when documents are ready (pre-arrival filing can reduce this to same-day). Sea freight clearance: 2–5 working days after vessel arrival. Courier customs (DHL/FedEx): 24–48 hours. These timelines assume complete, correct documentation. Missing or incorrect documents are the most common cause of delays — which is why our pre-shipment document review is critical. Sirus Infotech's average air freight clearance time is 21 hours.

Demurrage is a charge levied by ports, airports, and CFSs for storing your cargo beyond the free period (typically 3 days free at airports, 3–5 days at ports). Charges can range from ₹500 to ₹5,000+ per day per container depending on the port and container type. Demurrage charges accumulate very quickly — a 15-day sea container delay can easily cost ₹30,000–75,000 in demurrage alone. Sirus Infotech eliminates demurrage through pre-arrival filing, proactive document preparation, and 24/7 monitoring of shipment arrivals. In 5 years, none of our active retainer clients have paid demurrage charges.

IEC (Import Export Code) is a 10-digit code issued by the DGFT (Directorate General of Foreign Trade) — it's the gateway to all import and export activity in India. Every business entity (company, LLP, proprietorship) that imports or exports goods must have an IEC. Even buying goods on Amazon US and importing them commercially requires an IEC. IEC registration takes 2–3 working days through the DGFT online portal. Sirus Infotech handles IEC registration as part of our onboarding for all new import/export clients.

Duty drawback is a refund of customs duties and GST paid on materials used to manufacture exported goods. India's CBIC publishes All Industry Rates (AIR) for most HS codes — typically 1–5% of FOB export value. For example, if you export textile goods worth ₹1 crore, you could claim ₹1–5 lakh in duty drawback. Additionally, IGST refund on exports (under bond/LUT) can be significant for GST-paying exporters. Many exporters leave significant money unclaimed due to incorrect HS codes or incomplete documentation. Sirus Infotech audits past exports to identify missed drawback claims — often recovering 2–4 years of unclaimed refunds.

Yes — for urgent clearances (production line stoppage, perishable goods, time-sensitive contracts), we offer priority handling with dedicated officer assignment and active monitoring. We can begin the clearance process from the moment you contact us and file BOE within hours of document receipt. For truly emergency clearances at Bengaluru airport, our team can be physically present at the customs office within 2 hours. Call or WhatsApp +91 91661 36118 for urgent clearances — we answer 24/7 for active clients.